It’s embarrassing and utter non-sense. A blogger from Kuwait goes into a restaurant, eats there, goes home and blogs about it, plainly, harmlessly putting the title, My Benihana Experience.
As with a personal review, it has both positive and negative points. But you won’t believe what happens next. Blogger gets SUED by the restaurant!
I called my (Japanese) husband and he said, “It’s shameful they’re carrying that Japanese name!”
The brand Benihana radiates everything Japanese (Benihana is a Japanese word meaning, “red flower”) so one would expect the gracious if not over the top customer service Japanese companies (people) are known for. Sadly, their franchise in Kuwait is doing the opposite. They are digging their own grave taking down the Japanese brand and reputation with them.
Benihana, a big company like you should know that when you get a negative review, you investigate your internal matters and not go out shouting, “See you in court!”
I strongly appeal for everyone to spread the word about this to make Benihana come to their senses and drop the stupid lawsuit. Blog about it, tweet it! Victory for Benihana means a Middle East blogger needs to have a lawyer on his/her side in case they write that sushi was bad.
UPDATE 1: Details of the lawsuit is posted here.
UPDATE 2: English translation of the lawsuit (original was written in Arabic).